All of our Desktop Support Plans Include:
We Handle Your Team’s IT, Day In and Day Out
From setting up new starters to closing accounts when people leave, we take care of all the behind-the-scenes IT jobs. And if anyone needs help along the way - a password reset, access to a shared folder, or something that’s just not working - we’re here to sort it quickly and without any jargon.
Your Data, Backed Up Automatically
All your email, chats and files are securely backed up several times a day in the background. If something is deleted, goes missing or gets changed by mistake, we can restore it quickly and without any hassle. It’s a quiet safety net that protects your business and gives everyone peace of mind.
Your Email Signatures, Always Consistent
Your team’s email signatures are managed automatically, so every message looks clean, consistent and on-brand. Whether someone joins, changes role or switches device, their signature is updated for them - no copying, pasting or fiddling with settings. It keeps your business looking professional.
Everyday IT help you can rely on
From computer issues to email problems and software glitches, we’re here to keep your team working. Most problems are fixed remotely within minutes, and we’re always ready to step in when you need us.
We take care of the day-to-day tasks that keep your computers running smoothly - from updates and troubleshooting to helping staff when something suddenly stops working. Whether it’s a slow device or a piece of software misbehaving, you can count on us for calm, clear support whenever you need it.
EVCO Desktop Support Plans
Choose the level of support that fits your business - from essential Microsoft 365 management to fully outsourced IT.
GOOD
Microsoft 365 Managed
£14.99/user
All the essentials: user management, backups, email groups, Teams/SharePoint admin and centralised signatures.
Perfect for small businesses that want Microsoft 365 taken care of properly.
BETTER
Managed 365 + Priority
£29.99/user
Everything in Good plus Entra support, enhanced SharePoint help, security checks and 8-hour response times.
Ideal for businesses that want faster help and deeper administration.
BEST
Fully Managed IT
£79.99/user
Complete management of M365 plus desktop support, patching, asset management and a 4-hour response SLA.
A full outsourced IT department for your business.
Desktop Support Plans In More Detail
GOOD - Microsoft 365 Managed
£14.99 per user / month (ex VAT)
Our Good plan covers all the essentials your business needs to run Microsoft 365 smoothly. We look after your user accounts, email groups, Teams and SharePoint setup, and make sure everything stays backed up and secure in the background.
It’s perfect for small businesses that want Microsoft 365 taken care of properly without full IT support for computers or devices.
Includes:
- Managing new starters and leavers
- Setting up email groups and shared mailboxes
- Teams and SharePoint site setup
- Full Microsoft 365 backup
- Centralised email signatures
- 24-hour response for Microsoft 365 issues
BETTER — Managed 365 + Priority Support
£29.99 per user / month (ex VAT)
The Better plan gives you everything in Good, plus faster support and deeper management of your Microsoft 365 environment.
We also handle the security and access controls that keep your accounts safe — things like login policies, permissions and multi-factor authentication.
This plan suits growing teams that need quicker help and stronger security.
Includes everything in GOOD, plus:
- Managing security and access controls
- Help managing your SharePoint libraries
- Regular security checks and reporting
- Faster 8-hour response time
BEST — Fully Managed IT
£79.99 per user / month (ex VAT)
Our Best plan is a complete IT department for your business. Alongside full Microsoft 365 management, you also get support for your computers and devices, security updates, system monitoring, asset management and our fastest 4-hour response time.
If you want all your IT looked after in one place, this is the plan for you.
Includes everything in BETTER, plus:
- Desktop support for PCs & laptops
- Software updates and patching
- System health monitoring
- Tracking your devices and software
- 4-hour priority response time
Even More Detail About Our Support Plans
Service Features |
Good |
Better |
Best |
|---|---|---|---|
| Licence management | ✓ | ✓ | ✓ |
| User accounts (add/remove/reset) | ✓ | ✓ | ✓ |
| Email groups & distribution lists | ✓ | ✓ | ✓ |
| Teams & SharePoint site setup | ✓ | ✓ | ✓ |
| Address book management | ✓ | ✓ | ✓ |
| Centralised email signatures | ✓ | ✓ | ✓ |
| Entra (Azure AD) administration | ✕ | ✓ | ✓ |
| SharePoint & Teams support | ✕ | ✓ | ✓ |
| Email, calendar & contacts backup | ✓ | ✓ | ✓ |
| OneDrive backup | ✓ | ✓ | ✓ |
| Teams chat backup | ✓ | ✓ | ✓ |
| SharePoint backup | ✓ | ✓ | ✓ |
| Security checks & reports | ✕ | ✓ | ✓ |
| Remote computer support | ✕ | ✕ | ✓ |
| Software updates & patching | ✕ | ✕ | ✓ |
| Device & asset tracking | ✕ | ✕ | ✓ |
| Software licence tracking | ✕ | ✕ | ✓ |
| System alerts & health monitoring | ✕ | ✕ | ✓ |
| Response time: 24 hours | ✓ | - | - |
| Response time: 8 hours | ✕ | ✓ | - |
| Response time: 4 hours | ✕ | ✕ | ✓ |
Your Microsoft 365 data, always safe
We automatically back up your email, Teams chats, SharePoint sites and OneDrive files several times a day. If anything is deleted, corrupted or lost, we can restore it quickly — whether it’s a single email or an entire site.
No complicated setup, no storage limits, and no extra cost. It’s all included.
Consistent, professional email signatures
We manage your company’s email signatures centrally, so every user automatically gets the right layout, branding and contact details — across desktop, mobile and webmail.
You can update the design once and it applies everywhere. Simple, polished, and completely hands-off for you.