Reliable network support for your business
Your Wi-Fi and internet are essential for everything your team does. From staff devices and tills to guest Wi-Fi and payment machines, we make sure everything stays connected and working the way it should.
We look after all the equipment that keeps your network running – your router, switches and access points – so you don’t have to worry about them. If something drops offline or slows down, we spot it quickly and fix it before it causes disruption. Whether it’s a simple Wi-Fi issue or a bigger network fault, you can rely on us to keep your business connected and running smoothly.
EVCO Network Support Plans
GOOD
Network Essentials
From £49/site + device fees
All the basics covered: we look after your Wi-Fi, router and switches, keep things updated, and fix problems when they appear. Reliable support for simple staff and guest networks that “just need to work”.
Perfect for small businesses that want their Wi-Fi managed properly without the stress.
BETTER
Fully Managed Network
From £99/site + device fees
Everything in Essentials, plus proactive checks, security improvements, better performance tuning and a more hands-on approach. Ideal for busier sites with multiple access points, payment machines or IoT devices.
Perfect for growing businesses that rely on consistent, secure and fast connectivity every day.
BEST
Fully Managed Network
From £199/site + device fees
Full care for your entire network with 24×7 monitoring, monthly performance reviews, advanced Wi-Fi optimisation and priority support. Keeps larger or high-demand sites running smoothly, even at peak times.
Perfect for businesses that depend heavily on their network and want complete peace of mind.
Network Support Plans In More Detail
GOOD – Network Essentials
From £49 per site / month + device fees (ex VAT)
Our Good plan covers the core things your business needs to keep its Wi-Fi and network running smoothly. We look after your router, switches and access points, keep everything updated, and fix issues when they appear.
It’s perfect for smaller businesses that just want their Wi-Fi to work properly without having to worry about any of the technical bits.
Includes:
- Monitoring for outages and connectivity issues
- Looking after your router, switches and Wi-Fi access points
- Staff and guest Wi-Fi setup
- Basic security settings and updates
- Remote fixes during business hours
- Monthly network health checks
BETTER – Managed Network
From £99 per site / month + device fees (ex VAT)
Our Better plan gives you more proactive management to keep your network fast, secure and reliable. We regularly review performance, improve security settings and make sure your Wi-Fi is running at its best across your whole site.
It’s ideal for growing businesses with multiple access points, payment machines or IoT devices that rely on consistent and stable connectivity.
Includes everything in Good, plus:
- Proactive optimisation of Wi-Fi and network performance
- Scheduled firmware updates and security improvements
- Guest portal setup and management
- Traffic prioritisation for key devices
- Weekly monitoring reviews
- Faster response times for network issues
BEST – Fully Managed Network
From £199 per site / month + device fees (ex VAT)
Our Best plan gives you complete peace of mind. We continuously monitor your network, keep everything finely tuned, and provide priority support whenever you need it. It’s designed for busy sites that depend heavily on reliable Wi-Fi – such as hospitality, large offices or venues with peak traffic periods.
It’s perfect for businesses that can’t afford downtime and want every part of their network looked after professionally.
Includes everything in Better, plus:
- 24×7 network monitoring and alerting
- Monthly performance reports and recommendations
- Advanced Wi-Fi tuning and interference reduction
- Annual on-site Wi-Fi survey
- Priority support and faster SLAs
- Event/peak-time support planning
Even More Detail About Our Support Plans
Network support features |
Good |
Better |
Best |
|---|---|---|---|
| UniFi controller hosting | ✓ | ✓ | ✓ |
| Router, switch & WiFi monitoring | ✓ | ✓ | ✓ |
| Network configuration backup | ✓ | ✓ | ✓ |
| WiFi for staff & guests | ✓ | ✓ | ✓ |
| Multiple SSIDs & VLANs | ✕ | ✓ | ✓ |
| Separate guest network | ✕ | ✓ | ✓ |
| IoT / device segregation | ✕ | ✓ | ✓ |
| Guest WiFi captive portal | ✕ | ✓ | ✓ |
| Bandwidth & traffic shaping | ✕ | ✓ | ✓ |
| Firewall & security policies | ✕ | ✓ | ✓ |
| VPN user setup & changes | ✕ | ✓ | ✓ |
| Internet provider liaison* | ✕ | ✓ | ✓ |
| Monthly network health checks | ✓ | ✓ | ✓ |
| Performance & usage reports | ✕ | ✓ | ✓ |
| 24x7 monitoring & alerts | ✕ | ✕ | ✓ |
| Response time: next business day | ✓ | - | - |
| Response time: 8 business hours | ✕ | ✓ | - |
| Response time: 4 business hours | ✕ | ✕ | ✓ |
Fast, reliable WiFi for staff and guests
Your business depends on stable, secure WiFi, so we optimise your network for speed, coverage and safety. Staff, guest and IoT devices all stay neatly separated, reducing risks and keeping everything running smoothly — even in busy environments.
We also manage guest portals, traffic limits and performance tuning, giving you consistent, professional WiFi without the headaches.
Your network, proactively protected
We monitor your UniFi network - routers, switches and WiFi access points - so issues are spotted before they interrupt your business. From slow WiFi to downed devices, we’re alerted instantly and can fix most problems remotely before anyone even notices.
No surprise outages, no waiting for something to break, and no need to check your own controller.
We handle everything, quietly in the background.